CANCELLATION POLICY and GUIDELINES

Check-In:      12:00 noon

Check-Out:    12:00 noon 

Directions to Hotel Plaza Penasco:
As you enter Rocky Point stay on Boulevard Benito Juarez (the main road into town). Take Benito Juarez to Blvd Fremont and turn left on Blvd Fremont. Take Blvd Fremont to Ave Sinaloa and turn right. Go down the street until you see the Hotel Plaza Penasco on the left.

Cancellation Policy: 

• Once a payment has been processed, all cancellations are subject to a minimum $50 fee per reservation.

• If you cancel a reservation within seven (7) days of the arrival date, the cancellation fee is the standard room rate for the first night of the reservation or $50, whichever is greater.

• There is no refund for reservation where the guest does not arrive.

• No refunds will be given to any guest who is cautioned and/or evicted by the management, resort security or local police for violations of the resort's rules for guests.

• Management reserves the right to issue refunds in the form of check made payable to the individual on the reservation and to mail it within 14 days of refund date.

• There are no refunds for early departure for any reason and no refunds for holidays, including spring break.

Rescheduling:

• Any reschedule is subject to a $20 fee.

• Changes in reservations are subject to current rates. If you need to reschedule a stay you will be credited the amount of your prior reservation towards the new one. Any difference in price will need to be paid. 

Pets: No pets allowed. Please do not ask.

Other: Due to concerns for the safety of our guests and for the protection of their property, fireworks will not be allowed on the beach or beachfront condo property and use of fireworks will cause forfeiture of your damage/ security deposit. Keep the doors to your rental locked. Safeguard all of your possessions at all times. You and you alone are responsible for their safekeeping.

Note: Beachfront Rentals and the owners/managers of these properties are not responsible for any local area water shortages or power outages that happen from time to time in the Rocky Point area. No refunds given for early departure for any reason.