FAQ

FREQUENTLY ASKED QUESTIONS

Welcome to Beachfront Rentals Frequently Asked Questions Page. If you have a question that is not answered on this page, please e-mail us at sanbrua@cox.net or call us at 1-800-463-3155 or 602-728-0344.

1. Where do I pick up the keys and check-in?

2. Where do I get directions to the property?

3. When is check-in and check-out?

4. What is the cancellation policy?

5. When are the payments due?

6. Does Beachfront Rentals accept personal checks?

7. Does Beachfront Rentals accept credit cards?

8. When will my damage deposit be returned?

9. Which holidays require a 3-night minimum?

10. Can I bring ATV's, dune buggies, dirt bikes, rails or wave runners?

11. Are fireworks allowed?

12. Should I bring drinking water?

13. Do I need to bring towels or linens?

14. What do I need to cross the border?

15. Do I need car insurance to drive in Mexico?

16. What are the times the border is open?

17. Can I use my cell phone in Mexico?

18. Can I drive a rental car into Mexico?

Where do I pick up the keys and check-in?

A confirmation will be sent to you when you have paid in full with directions on where to pick up the key for your particular unit. Some of our condos are on lock boxes and if you are staying in one of those you need to look for the lock box code on your confirmation paperwork that we sent you.

Where do I get directions to the property?

The directions to the property will be sent to you once you are paid in full. You can also print off an overview map of Rocky Point and also maps that show the condo locations on Mirador Beach.

When is check-in and check-out?

For all the resorts on Sandy Beach check-in time is 4:00pm (Mexico time) and check-out is at 11:00am. For the condos located on Mirador Beach the check-in is at 2:00pm and check-out is 11:00am.
For the houses in Las Conchas the check-in time is 3:00pm and check-out is 11:00am.

PLEASE MAKE SURE YOU CHECK THE INFORMATION ON THE CONFIRMATION AND PAPERWORK THAT WAS SENT TO YOU REGARDING CHECK-IN LOCATIONS AND TIMES FOR THE SPECIFIC PROPERTY YOU HAVE RENTED.

What is the cancellation policy?

Once a payment has been processed, all cancellations are subject to a minimum $50 fee per reservation. If you cancel a reservation within seven (7) days of the arrival date, the cancellation fee is the standard room rate for the first night of the reservation or $50, whichever is greater. Cancellations made within 7 days of check-in will not receive any refund. There is no refund for reservation where the guest does not arrive. No refunds will be given to any guest who is cautioned and/or evicted by the management, resort security or local police for violations of the resort's rules for guests. Management reserves the right to issue refunds in the form of check made payable to the individual on the reservation and to mail it within 14 days of refund date. There are no refunds for early departure for any reason and no refunds for holidays, including spring break. Recognized holidays can be found here. Any reschedule is subject to a $20 fee. We will allow 2 changes to your reservations and then we charge a $20 for each additional change. If you need to reschedule a stay you will be credited the amount of your prior reservation towards the new one. Any difference in price will need to be paid.

When are the payments due?

One night's rent is required when you book the reservation and the balance is due 30 days prior to check-in. Payments can be made by personal check, money order, cashier's check or credit card. For payments made by credit card, we automatically charge the balance 30 days prior to check-in. If you do not want us to do that you need to contact us prior to that date. Payments by check need to be mailed to: Beachfront Rentals, 1920 E Maryland Ave, #15, Phoenix, AZ 85016. Reservations will not be held if the payment is not received by the due date shown on your confirmation. Returned checks will be charged a minimum of $35 fee.

Does Beachfront Rentals accept personal checks?

Yes, Beachfront Rentals does accept personal checks. Returned checks will be charged a minimum of $35 fee.

Does Beachfront Rentals accept credit cards?

Beachfront Rentals accepts Visa and MasterCard.

When will my damage deposit be returned?

Damage deposits are guaranteed with your credit card if you pay by credit card. If any damages are done to the unit it will be charged against your credit card. If you paid by check and we are holding your damage deposit check, it will be returned approximately 2 weeks after your stay.

Which holidays require a 3-night minimum?

Recognized holidays can be found here.

Can I bring ATV's, dune buggies, dirt bikes, rails or wave runners?

The above are not allowed in Las Conchas. You may take the above to the resorts and the condos that are not in Las Conchas, but you are not allowed to ride them on the beach.

Are fireworks allowed?

No! Fireworks are illegal in Mexico and not allowed in any of our properties. You are subject to eviction if you use fireworks and risk losing your damage deposit.

Should I bring drinking water?

We recommend you bring your own drinking water or you can purchase it in Rocky Point. We do not recommend that you drink water from the faucets.

Do I need to bring towels or linens?

Most of our properties provide towels and linens, however, you need to check information on the specific property you are renting to make sure as some of the condos do require you bring your own towels and we do have 2 or 3 places that require you bring your own linens. Please bring your own beach towels and beach chairs. These items are not provided. Please do not take the patio furniture or the bath towels to the beach

What do I need to cross the border?

You will need identification for all passengers, i.e. Drivers License or birth certificates for children. You will also need your vehicle registration. Passports are not required until January 1, 2008.

Do I need car insurance to drive in Mexico?

Yes. Mexican Law is strict regarding uninsured motorists that get into an accident. You can get insurance either through AAA or you can purchase in either Ajo, Arizona or Why, Arizona before you cross the border. There will be signs all over in those towns and you can usually get it at the gas stations.

What are the times the border is open?

The border is open daily from 6:00am to 12:00am (midnight).

Can I use my cell phone in Mexico?

Rocky Point does have cellular phone technology. You will need to call your cellular phone provider for instructions on using your phone in Mexico.

Can I drive a rental car into Mexico?

There are several car rental agencies that will allow their vehicles into Mexico. In most cases, the agency will require that you purchase their insurance. The following are car rental agencies that will allow rental cars into Mexico: Avis, Dollar, Enterprise, Hertz and Thrifty.